Privacy Policy

Last updated: 11 July 2026

ClientTime ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use ClientTime. It applies to Providers (service providers with a ClientTime subscription) and Clients (students and clients of those providers).

1. Information we collect

From Providers:

  • Account information: name, email address, business name, timezone

  • Billing information: processed by Stripe — we do not store card details

  • Business content: slot schedules, booking records, transaction notes, uploaded logo

  • Usage data: pages visited, features used, session duration

From Clients (entered by Providers):

  • Name, email address, phone number (optional)

  • Session history, attendance records, payment notes

  • Profile photo (optional, uploaded by provider)

2. How we use your information

  • To provide, operate, and improve the ClientTime service

  • To process payments and manage subscriptions via Stripe

  • To send transactional emails such as booking confirmations

  • To authenticate users via Clerk

  • To respond to support enquiries

  • To comply with legal obligations

We do not sell personal information to third parties.

3. Third-party services

We use the following sub-processors to deliver the service:

  • Clerk — user authentication and session management

  • Stripe — payment processing and subscription billing

  • Resend — transactional email delivery

  • Infrastructure hosting provider — hosts our application servers and database

Only if you choose to connect them, in Settings:

  • Twilio — SMS delivery, using your own connected Twilio account

  • Google — calendar sync, if you connect Google Calendar

  • Basiq — bank transaction sync, if you connect a bank account

Each sub-processor is bound by data processing agreements and applicable privacy law.

4. Data retention

We retain your data for as long as your account is active. After account termination, data is retained for up to 90 days before deletion, unless a longer retention period is required by law or for legitimate business purposes (e.g. resolving disputes).

5. Security

We implement industry-standard technical and organisational measures to protect your personal information, including encrypted connections (TLS), access controls, and regular security reviews. No system is completely secure — please use a strong, unique password and report any suspected security issues to us promptly.

6. Your rights

Under applicable law you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict processing of your information

  • Receive your data in a portable format

Clients: when you delete your data (available in-app), your contact details — email, phone, and photo — are permanently removed, and can no longer be used to identify or reach you. Your name and session/booking history (dates, attendance, amounts paid) remain in the Provider's records, since Providers have a legitimate need to retain their own business, accounting, and dispute records, consistent with applicable law.

To exercise any of these rights, contact us at the email below.

7. Cookies

ClientTime uses session cookies to keep you logged in. These are strictly necessary for the service to function and cannot be disabled. We do not use tracking or advertising cookies.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact

For privacy enquiries or to exercise your rights, email enquiries@clienttime.app. We aim to respond within 5 business days.